Frequently Asked Questions

Everything you need to know about bringing NWTN Home into your space.

How long will it take for my furniture to arrive?

Standard shipping typically takes 7-14 business days. For larger furniture items requiring white-glove delivery, please allow up to 3 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.

Do you offer international shipping?

Currently, NWTN Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. All NWTN Home wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and ethical production practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.